Privacy Policy

This policy explains how The Alagh Kothi (TAK) handles personal information when you visit thealaghkothi.com, use your account, place an order or contact us.

Information we collect

We receive the information you provide, such as your name, email address, phone number, delivery address and messages to our team. When you shop or sign in, we also handle account, cart, wishlist, order and payment status information. Our systems may receive technical information such as your IP address and request details to operate and protect the site.

How we use your information

We use this information to manage your account, keep your cart and wishlist, verify payments, fulfil and track orders, send order updates, handle returns and answer enquiries. We also use it to maintain site security, detect misuse and meet legal and recordkeeping obligations.

Payments, delivery and service providers

When you pay online, the payment provider shown at checkout processes your payment credentials. TAK receives information such as a transaction reference and payment status. We share the details needed for fulfilment with delivery partners, including recipient contact and address information. Hosting and other service providers may handle information needed to run the store. We may also disclose information when required by law.

Cookies and browser storage

We use cookies to keep you signed in and browser storage to remember guest carts and wishlists, support checkout and restore your position when navigating back. Clearing these in your browser can sign you out or remove saved guest items.

Retention and your choices

We keep information for as long as needed to provide the service, manage orders and disputes, and meet applicable legal requirements. You can update available account details and saved addresses from your account. Contact us to ask about access, correction or deletion, or to withdraw consent where we rely on it. We may verify your identity and retain records where the law requires it.

Privacy questions and complaints

For privacy questions, requests or complaints, use the email or phone number on our Contact page. We will post any updates to this policy here.