Returns & Refunds
This policy applies to orders placed through The Alagh Kothi online store.
When to contact us
Contact us if an item arrives damaged, is defective, differs materially from its listing, or if you receive the wrong item. Contact us if your order is missing or arrives after the agreed delivery schedule. Change-of-mind returns and exchanges are unavailable. Patina and signs of age disclosed in a vintage or restored piece’s listing are part of its stated condition.
How to report a problem
Use the phone number or email on our Contact page as soon as you notice an issue. Include your order number, the affected item and a description of the problem. For damage or an incorrect item, share photos of the piece, packaging and shipping label if available. Keep the item and packaging where practical so we can arrange an inspection or collection if needed.
Returns and refund processing
After reviewing your request, we will confirm the available remedy and any pickup or return instructions. For an approved refund, we will confirm the amount, payment method and expected timing. Credit timing for an online payment can depend on your bank or payment provider. If you paid on delivery, we will contact you to arrange the refund.
Cancellations
Customer-requested change-of-mind cancellations are unavailable once an order is confirmed. If TAK cancels an order, we will notify you and refund any payment for the cancelled order.
Your consumer rights
Your rights and remedies under applicable consumer law apply, including where a product is defective, is different from what was agreed, or is delivered late in circumstances covered by law.